Frequently Asked Questions

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What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and various digital wallet payments through our secure Shopify Payments gateway.

Can I modify or cancel my order after placing it?

Orders go into production quickly, typically within 1 hour. If you need changes, please contact our support immediately. Once production has started, modifications or cancellations might not be possible.

What is your shipping policy?

Delivery times and shipping fees depend on your location and selected shipping method.

How can I track my order?

Once your order has shipped, you’ll receive an email with tracking details. Follow the link provided to monitor your order status.

What is your return policy?

As products are custom-made, we only accept returns for defective or damaged items. Please review your order carefully before confirming.

Do you offer exchanges?

Due to the custom nature of our products, we do not offer exchanges unless the product arrives damaged or defective.

How do I choose the right size?

A detailed size guide is provided on each product page. If you have further questions, feel free to contact customer support.

Are your products sustainable?

Yes! Many of our products are crafted using sustainable, recycled, and eco-friendly materials. Sustainability details are provided on individual product pages.

How do I contact customer support?

Reach out via our Contact Us page or email our customer support team directly for quick assistance.

Do you offer gift cards?

Yes, Diouf Well Dress offers digital gift cards available for purchase directly from our online store.

How can I stay updated on new products and promotions?

Subscribe to our newsletter and follow us on social media for exclusive updates, promotions, and new product announcements.